Frequently Asked Questions (FAQ)

Cordcase for iPhone 14Pro is also compatible with the iPhone 13Pro and 13. The case is optimized for the 14Pro and one will notice that the camera opening is not the same size as the 13Pro and 13 Cameras. In addition, the mute button will not be in the center of the case opening, however it is still fully functional. All other buttons will work as expected while using a 13Pro or 13.

If your phone has been completely powered off, you will need to "re-pair" the case with your phone. This is easily done by partially removing your phone from the case such that the case to phone connector is disconnected, then simply slide your phone back into the case and it will begin charging as normal. This issue does not occur if your phone goes into screen lock or "to sleep"/"do not disturb".

Unfortunately, No. However, we are planning to support USB Type C plug in headphones for future Cordcases. Cordcase recommends Bluetooth ear buds as they provide the best headphone experience.

No, the cordcase is not waterproof and should not be subjected to submersion in water or extreme moisture. All of the phone models compatible with the Cordcase 14Pro are waterproof to a certain extent and should not be adversely affected by a wet cordcase. We advise if your cordcase gets wet, remove it from the phone, wipe off all accessible moisture and let it dry for at least 24hrs before using it to charge your phone. If your cordcase will not charge your phone after 48hrs of drying we suggest no longer using the cordcase for charging. Cordcase does not cover any damage to the case or your phone due to water damage.

We recommend using only a damp cloth to clean the cordcase and its cord. Do not use any harsh chemicals or cleaners to clean your cordcase as it may degrade the plastics and/or electronics. The silicone skin is very resistant to stains and abrasions and will provide years of durable protection.

You can purchase replacement or extra adapters on this website, go to the SHOP page above.

Yes, all common screen protectors will fit.

Yes, by plugging an Apple data/sync cable into the female lightning connector in the case and then into your Car's USB port you can use Apple Car Play. You can also us the Bluetooth capability of the phone to connect to Apple Car Play in Bluetooth supported vehicles. You cannot access Apple Car Play through the pull out cord as it does not contain the required data wires.

Yes! By using the pull out cord in the Cordcase which does not have the data wires, you can securely charge at any public location or Kiosk. Charging using a standard Apple charge/sync cable plugged into the Cordcase's female lightning connector DOES NOT offer secure charging and should only be used when you trust the power source.

No, Cordcase for iPhone 14Pro, 13Pro, 13 does not support wireless charging. Keep in mind how easy it is to slip off the case and wirelessly charge your phone on any pad.

Yes! We plan to offer Cordcase for future iPhone and Samsung models.